Microsoft misjudges customer loyalty with kill-XP plea

http://rss.computerworld.com/~r/computerworld/news/feed/~3/RK4k1dt9O20/Microsoft_misjudges_customer_loyalty_with_kill_XP_plea

Microsoft grossly overestimated the loyalty of those it thought were its most steadfast customers when it asked them to help get friends and family members to dump Windows XP, a corporate communications expert said.

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